A formal complaint filed with the Consumers Federation of Kenya (COFEK) by an American patient alleges that Este Medical Kenya Ltd, a premium aesthetic clinic in Nairobi, systematically misrepresented its co-founder and lead dentist, Dr. Henna Shah, as a dermatologist for seven months. The patient, who spent KES 120,000 on a 13-month treatment program including Sylfirm X, PRP, and microneedling, claims Dr. Shah prescribed the systemic oral antibiotic Lymecycline for a skin condition—outside her registered scope as a dental surgeon. The complaint further alleges that after the patient gave private feedback about a HydraFacial treatment, the clinic banned her, called police on false extortion charges, and Dr. Shah provided knowingly false statements to law enforcement about the patient's conduct. The clinic's own website lists Dr. Shah as a dentist with a Bachelor of Dental Surgery from the University of Nairobi and postgraduate diplomas in restorative and aesthetic dentistry and oral implantology, not dermatology. Appointment reminders and WhatsApp messages from the clinic referred to Dr. Shah as 'our dermatologist' or 'our doctor.' The case now involves three separate regulatory proceedings, highlighting risks in credential misrepresentation and scope-of-practice violations in aesthetic clinics.
Source: Read the original report | Published: May 25, 2026